FAQs

Q. What is AICreteOS?

AICreteOS is the first AI-powered operating system built specifically for the concrete and aggregate industry. It unifies quality control and operations into one platform—bringing together data from batch plants, dispatch and truck systems, lab tests, and field reports. By automating processes, importing all operational data, and delivering real-time insights, AICreteOS helps producers make faster, smarter decisions that improve consistency, efficiency, and profitability across their operations.

Q. How does AICreteOS work?

AICreteOS works by connecting directly to the systems and equipment producers already use—dispatch (and through it, batch systems), truck systems when available, testing equipment, and EPD generators. It continuously gathers data from these sources and brings it together in one platform, where it is organized, structured, and accessible in real time. Producers then use AICreteOS to run quality control workflows, automate reporting, and monitor performance across plants. By turning fragmented data into a single, connected operating system, AICreteOS makes quality control faster, more consistent, and easier to manage.

Q. Is AICreteOS cloud-based?

Yes. AICreteOS is a secure, cloud-based platform that producers can access from anywhere—whether in the plant, office, or field. Because it runs in the cloud, new features, integrations, and updates are delivered seamlessly without complex local installations, and it scales easily across multiple plants to give producers one unified system instead of siloed setups.

Q. Who can see my data?

Only you, AICrete, and the people you authorize can see your data in AICreteOS. Access is controlled through secure, role-based permissions that you manage.

Q. Does optimizing my mixes with AI mean competitors get the same designs?

MixOptima, the AI-powered optimization engine within AICreteOS, enables each customer to optimize their own mix designs based on the specific raw materials and requirements at their plants. While the system leverages aggregated and anonymized data to enhance performance, the optimizations are always tailored to your unique materials and specifications. Unless two producers are using exactly the same raw materials in the same combinations with identical design parameters, the likelihood of arriving at the same optimized mix design is virtually zero.

Q. How does the pricing model work?

AICreteOS is offered as a subscription based on production volume. Customers pay a per volume rate with a minimum annual commitment, ensuring the platform scales with their business. There are no upfront software fees—billing only begins once AICreteOS is live in production, so producers see ROI from Day One.

Q. Does AICrete provide support and maintenance?

Yes. AICrete provides full support and maintenance as part of your subscription. Our customer success team works closely with you from onboarding through day-to-day use, ensuring smooth adoption and continuous value. We handle all software updates, system integrations, and maintenance in the cloud—so there’s no burden on your IT team. And if you ever need help, our support specialists are always available to resolve issues quickly and keep your operations running without disruption.

Q. What systems does AICreteOS integrate with?

AICreteOS integrates seamlessly with dispatch systems, including Command Cloud, Integra, COMMANDseries, ConcreteGo, and Keystone. We are actively building new integrations with Marcotte Systems, Jonel, and BCMI. Through these dispatch integrations, AICreteOS also communicates with batch systems. Beyond dispatch and batch, the platform integrates with CiDRA SMARThatch, Climate Earth and WAP for EPD generation, as well as ForneyVault for testing equipment data. Our integrations are customer-driven, and we will continue expanding them to better serve producers and deliver even greater value.

Q. Is AICreteOS just for ready-mix producers?

No. AICreteOS is designed not only for ready-mix producers but also for precast producers and aggregate producers, giving each segment a dedicated platform to manage quality control and operations more effectively.

Q. Can customers request new features?

Yes. AICrete highly values customer feedback and continually enhances AICreteOS based on the needs of producers. New features are prioritized and developed in a way that benefits the entire customer base, ensuring that every improvement adds lasting value across the industry.

Q. Where is AICreteOS available?

We’re excited to share that with full support for both metric and imperial systems, AICreteOS is now available to producers anywhere in the world.

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